DigiPlugLabs
ChronCare Support
ChronCare helps you track symptoms, medications, vitals, appointments and daily wellness habits — privately, on your own device. If something isn't working or you have a question, we'd like to hear from you.
Get in touch
Email us and we'll normally reply within two business days. It helps if you include your device model, your OS version, and what you were doing when the problem happened.
Medical emergencies. ChronCare is a wellness and self-tracking tool, not a medical device, and it cannot summon help. If you are having a medical emergency, call your local emergency number immediately. Never rely on the app's Emergency ID as your only means of conveying critical medical information.
Common questions
Where is my data stored?
On your device only, in a database encrypted at rest. We never receive it and cannot read it. That also means we cannot recover it — if you delete the app or lose the device, the data is permanently gone. See our Privacy Policy.
How do I cancel ChronCare Premium?
Subscriptions are managed by the app store, not by us. On iPhone or iPad, open Settings → your name → Subscriptions. On Android, open the Google Play app → your profile → Payments & subscriptions. Cancel at least 24 hours before the period ends. Deleting the app does not cancel a subscription.
I paid but Premium isn't showing.
Open Profile in ChronCare and tap Restore purchases. If it still doesn't appear, email us with the store account you purchased under.
My medication reminders aren't arriving.
Check that notifications are enabled for ChronCare in your device settings, and that the device isn't in a focus, silent or battery-saver mode that suppresses them. Reminders are delivered by your operating system, so please don't rely on them as your only prompt to take medication.
Requesting deletion of your information
Because your health data lives only on your device, deleting the app removes it. If you have contacted us by email and want that correspondence deleted, email us and we'll take care of it.
DigiPlugLabs · Winter Garden, Florida, USA
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