Last updated: 07 September 2026
Email: support@digipluglabs.com
We answer within two business days. Tell us your device, whether you are on iPhone, iPad or Android, and what you were doing when it went wrong — it saves a round trip.
DigiPlugLabs LLC · Winter Garden, Florida, USA
Sync needs the same account signed in on both devices. Open Settings on each and check the email address at the top matches. If it does, close and reopen the app on the device that looks stale — DueBound syncs on launch and again after every change, so a device that has been shut for a while catches up as soon as it opens.
DueBound works offline by design. Anything you add without a connection is kept on the device and sent up the next time you are online, so nothing is lost in a dead zone.
That is the optional new-device check, which you can turn on or off in Settings → Security. When it is on, signing in somewhere new sends a short code to your email address.
The email arrives from our sign-in provider, Supabase, not from an address ending in digipluglabs.com. That is expected — check your spam folder if it has not appeared after a minute.
Settings → Sync lists everywhere you are signed in. Tap a device to remove it. A removed device has to sign in again, and will be asked for a fresh code if the new-device check is on.
It reads the schedule the way a person would, so it needs to be able to see the page. A straight-on photo of the assignment table, in decent light, works far better than a whole-document scan at an angle. PDFs and links to a course page work too.
Dates it cannot work out are deliberately left out rather than guessed — a wrong due date in a planner is worse than a missing one. Always check the imported dates against your syllabus before relying on them. You can edit or delete anything it added.
Subscriptions are billed by Apple or Google, so they are cancelled there — not in DueBound:
iPhone / iPad: Settings app → your name → Subscriptions → DueBound
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → DueBound
Cancel at least 24 hours before the period ends. You keep Pro until the paid period runs out. Deleting the app does not cancel a subscription.
Open Settings → Plan and tap Restore purchases on the plan card. That re-checks your Apple or Google account and restores the plan you bought. Make sure you are signed in to the same store account you paid with — this is the usual cause on a new phone. If it still does not appear, email us with the store receipt and we will sort it out.
One Family subscription covers up to three students, plus the parent view.
The student generates the code, on their own device, under Settings → Family Connect (share my plan). The parent then enters that code under Settings → Parent View. Doing it in this direction is deliberate: nobody is linked to a student's work without the student handing over a code themselves.
Codes expire after a short time, so generate a fresh one if it stops working. Either side can remove a link at any point, which frees the seat.
Ads are how the free tier stays free. Any paid plan removes them. Ads shown to younger students are restricted to age-appropriate, non-personalised content — see the Privacy Policy for what that means in practice.
You can do this yourself, and it is immediate: Settings → Delete my account & data. It removes your account, your assignments, plans, grades, notes and profile photo from our servers, and it cannot be undone.
If you cannot get into the app, email support@digipluglabs.com from the address on the account and we will delete it for you within 30 days.
Deleting your account does not cancel an active subscription — cancel that with Apple or Google first, using the steps above.
If something looks wrong with your data, or you have found a security issue, email us and say so in the subject line. Please do not post account details or codes publicly.
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